Delivery


At HAZEN, all products are made to order (print-on-demand) in collaboration with our manufacturing partners. This means that we only start printing your design after you place your order, to avoid waste and unnecessary stock.



Estimated processing and delivery time

  • Production generally takes between 2–5 business days from order confirmation.

  • During busy periods (holidays, promotions), this timeframe may increase slightly.

Once production is complete, the order is shipped via express courier.

Total estimated time from order placement to delivery:

  • Romania: 3–8 business days
  • EU: 5–12 business days (depending on the destination country)


Delivery cost

  • Romania: standard delivery — 19 lei (free for orders over 300 lei)
  • EU: cost varies depending on destination and will be calculated at checkout

Partner couriers

Delivery is provided by our trusted partners (Fan Courier, FedEx, Sameday), depending on the destination.

You will receive an email with the AWB (tracking number) as soon as the order is shipped.


Important

  • Make sure the delivery address is complete and correct.
  • We can't redirect packages once they've been shipped.
  • If delivery can't be made because of an incorrect address or no response, the order may be returned to the sender. In this case, the customer will have to cover the re-shipping costs.

 

Delayed orders

If several days have passed since the estimated delivery date (see above) and your order has not yet arrived, please email us at [email protected] and we will check the status as soon as possible.


Questions?

For any questions regarding delivery, please email us at [email protected]. We are happy to respond to all messages and will do our best to reply on the same business day or within 24 hours at the latest.