Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from www.hazen.ro.

By using this site, you agree to the collection and use of data in accordance with this policy.

1. Who we are

The hazen.ro website is operated by HAZEN SRL, based in Romania, registered with the Trade Register under no. J2025039486003, unique registration code 51904610.
For any questions regarding data protection, you can contact us at: [email protected]

2. What data we collect

We collect the following types of personal data:

First and last name
Delivery and/or billing address
Email address
Phone number
Order information (products, quantities, payment methods)
Information about website usage (through cookies and analytics tools)

3. How we collect data

Your data is collected through:

Filling out order forms
Subscribing to the newsletter
Cookies and web analytics tools (e.g., Google Analytics, Meta Pixel)
Contacting us via email or contact form

4. Why we collect data

We use personal data for the following purposes:

To process and deliver orders
To communicate with you (confirmations, notifications, support)
To improve the website experience
To send newsletters and offers (only if you have given your consent)
To analyze traffic and user behavior for statistical and marketing purposes

5. Who we share data with

Your data may only be shared with service providers directly involved in the operation of the store:

Payment processors (e.g., Stripe, PayU, Shopify Payments)
Delivery/courier services
The Shopify platform (which hosts the website)
Our manufacturing and logistics partners (for order fulfillment and delivery)
Marketing or analytics services (e.g., Meta, Google Analytics, Klaviyo)

We do not sell or offer your data to third parties for unauthorized commercial purposes.

6. How long we keep your data

We only keep your data for as long as necessary to:

fulfill legal obligations (billing, accounting),
deliver orders,
send commercial communications (if you are a subscriber).

You can request the deletion or modification of your personal data at any time.

7. Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

Right of access to your data
Right to rectification of data
Right to erasure ("right to be forgotten")
The right to restrict processing
The right to object
The right to data portability
The right to lodge a complaint with the ANSPDCP (National Supervisory Authority for Personal Data Processing)

For any requests regarding your data, you can contact us at [email protected]

8. Data security

Your data is stored securely on the Shopify platform and protected by appropriate technical and organizational measures. We transmit data in encrypted form (HTTPS) and only work with partners who comply with GDPR standards.